When navigating many industries with a very specific niche product, like North Carolina-based The Hose Company, doors open to new opportunities to assist customers. The Hose Company provides hose delivery service and on-site repairs 24/7, making many contractors productive even on the night shift.
"And, of course being huge race fans in Charlotte, N.C., we love helping out NASCAR teams," said Justin Robertson, certified mobile hose technician at The Hose Company.
At night service
"I remember the first 2 a.m. mobile repair call from a group in South Carolina, about 10 miles from us," said Rob Smith, The Hose Company's operations director. "These folks were building new warehouses and moving many concrete trucks to avoid traffic congestion during the daylight hours. They were also using multiple vibrating screeds for precise elevation control when suddenly production stopped dead. Think about it: it's 2 o'clock in the morning, full concrete trucks, sitting and spinning, and the precision leveling solution blows a hose."
The Hose Company Team received a quick call and were on the road moments later with supplies already stocked in their service fleet. It is incredible that a $13 part could have shut down a job until 7 a.m., but not anymore.
"Now, there is a choice." said Smith.
The Hose Company received a Saturday call from Joey Logano Racing, a famous NASCAR team and driver.
"This team was building a kit car for one of the preliminary NASCAR races," said Smith. This team needed choices, without wasting time at a store as they were designing and moving fittings from custom to universal. They really needed The Hose Company inventory and experts on site to help make these adaptations. So, The Hose Company sent in a technician and his fleet vehicle, allowing the race team to walk right in and find all the parts."
Expanding since day one
The Hose Company began operations in 2013 as a supplier of hydraulic hose to the pile driving, drilling, marine construction, manufacturing and redistributing markets. This startup of six people has since grown substantially as the markets and clients have demanded industrial and sanitary hose offerings.
With growth like this, The Hose Company further expanded this year by opening a 7,000 square foot warehouse expansion and added additional loading docks to meet all the shipping demands of its hydraulic and industrial clients.
"We have added industrial and sanitary hoses to our product offering. So not only are we doing hydraulic, but [are] now offering new markets industrial hose and fittings," Smith said. "We cut our teeth on the toughest part of the construction industry, pile driving, while supporting all other construction sectors [and] added a focus on the waste management industry and material handling. Today, The Hose Company has mastered each area they have taken on and are supporting more sectors like the carwash industry, elevator companies and other OEMs that build equipment, like car crushers...."
The Hose Company started out selling B2B in the hydraulic markets. Today, they are doing much more with a fleet of retail and repair vehicles to handle on site with contractors, OEMs and more.
Educated responsiveness is a cornerstone of The Hose Company's strategy. The company's goal is to educate its customers on how best to care for and maintain hoses, but to also always be available when problematic situations occur. The Hose Company team believes their ability to help clients centers around a customer-focused inventory and superior educational resources.
"We want to speak the same language as our clients, so we offer one of the most comprehensive hose glossaries one can find online," said Luke Carpenter, hose team technician.
A manufacturer and distributor
The Hose Company manufactures Hydrauli-Flex, their brand of hydraulic hose in one-wire, two-wire, four-wire and six-wire hoses. The impressive part is The Hose Company carries and sells on a daily-basis 50-foot, 100-foot, 150-foot and 200-foot bundles of the large four-wire and six-wire hose. Many hose resellers in the market are working with The Hose Company as their supplier of this large hose.
The Hose Company is a major distributor for the products contractors know and trust from Anchor Fluid Power, Brennan Industries, Dixon Industrial, Kuriyama, Midland Metal, NovaFlex, NRP Jones, Thompkins Industries, Word Wide Fittings, ZSI and many others. The Hose Company's highly trained team can reference part numbers from all these major fitting sources to best assist clients in getting the right fitting the first time.
What's up in 2019?
In 2019, The Hose Company's big initiative was the expansion into the industrial parts hose, offering to start and service the entire job site. Customers that do pile driving will also need other hoses outside of hydraulics. They need lay flat hose, discharge hose, air flow hose and more.... When the company's repair fleet goes onto a job site, it can fix all hoses and fittings saving customers time and money.
"We really want to show our customers that we can deliver, and we deliver more more service, more advice, more help when they need it... just a lot more," said Smith.